Customer Department

Customer Service Department at New Home Company

It provides a distinctive and comfortable experience for all customers, as its goal revolves around providing the necessary support and responding quickly to customer needs and inquiries. The department is committed to building sustainable relationships with customers by providing superior services, whether in the pre-sales or post-sales stage, which enhances their loyalty and trust in the company.

Department tasks

Customer Service

Responding to inquiries: Providing comprehensive and quick answers to customer inquiries about real estate services and available products, whether via phone, email, or social media.

Resolving complaints and problems: Dealing with complaints in a professional and quick manner, as the department works to provide appropriate solutions that satisfy customers and achieve their satisfaction.

Providing technical support: Assisting customers in browsing and using the company’s website and online store effectively.

Customer satisfaction monitoring: Conducting periodic surveys to collect customer opinions and evaluate their experience with the company’s services, which allows for improving performance and meeting their aspirations.

Providing advice and consultation: Providing specialized advice to clients on how to choose the right properties or materials for their needs, adding value to the client experience.

Continuous Communication: Maintaining open and continuous channels of communication with customers to meet their needs and develop customized services for them.

Our principles and goals

Our values

The Customer Service Department believes in providing exceptional service based on transparency, respect and responsiveness. We always strive to provide a unique experience that focuses on making the customer the center of our attention, as we rely in our work on listening to their needs and expectations and meeting them with high quality.

Our vision

New Home's customer service department looks forward to providing the best level of service to achieve customer satisfaction and comfort. We seek to build long-term relationships with our customers by providing effective solutions and high-quality services, making us everyone's trusted real estate partner.

Contact Customer Service

We are happy to communicate with you and answer all your inquiries. You can reach our customer service team via phone, email, or through the company's social media channels. We are here to serve you, provide support and assistance to ensure a comfortable and distinctive experience for you at "New Home".